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Terms of Service

Last updated: 31 March 2026

1. Company Information

ReplyWolf is a product owned and operated by Known Click Technologies Private Limited, a company incorporated under the laws of India. All references to "we", "us", "our", or "Company" in these Terms refer to Known Click Technologies Private Limited.

2. Acceptance of Terms

By downloading, installing, or using ReplyWolf ("the Software"), you agree to be bound by these Terms of Service. If you do not agree to these terms, do not use the Software.

3. Eligibility

You must be at least 18 years of age to use ReplyWolf. By using the Software, you represent and warrant that you are at least 18 years old and have the legal capacity to enter into these Terms. If you are using the Software on behalf of an organisation, you represent that you have the authority to bind that organisation to these Terms.

4. No Affiliation with Third Parties

ReplyWolf is an independent product. We are not affiliated with, endorsed by, sponsored by, or in any way officially connected to Meta Platforms, Inc. (including WhatsApp, Facebook, and Instagram), X Corp. (Twitter), Google, OpenAI, Anthropic, DeepSeek, or any other third-party platform or service provider.

All product names, logos, and trademarks mentioned in the Software or on this website are the property of their respective owners. Their mention does not imply any affiliation or endorsement.

5. Acceptable Use — Anti-Spam Policy

ReplyWolf is NOT to be used for spamming. You agree that you will:

  • Only send messages to recipients who have given you prior consent or with whom you have a legitimate business relationship.
  • Comply with all applicable anti-spam laws, including but not limited to the Information Technology Act, 2000 (India), CAN-SPAM Act (USA), GDPR (EU), and any other local regulations.
  • Honour opt-out and unsubscribe requests immediately.
  • Not send unsolicited bulk messages, harassing content, fraudulent offers, phishing attempts, or any content that violates applicable law.
  • Comply with WhatsApp's Business Policy, Terms of Service, and Commerce Policy at all times.

We reserve the right to revoke your license without refund if we determine, at our sole discretion, that you are using the Software for spamming or any other prohibited activity.

6. User Responsibility and Liability

You are solely responsible for your use of the Software and all content you send through it. This includes but is not limited to:

  • The messages, media, and files you send.
  • The contacts you import and message.
  • Ensuring you have proper consent from message recipients.
  • Compliance with all applicable local, state, national, and international laws and regulations.
  • Any consequences arising from your use of the Software, including but not limited to WhatsApp account bans, legal action by third parties, or regulatory penalties.

Known Click Technologies Private Limited provides the Software as a tool. We do not monitor, control, or take responsibility for the content you send or the manner in which you use the Software. Any misuse is entirely your own liability.

7. Absolute Disclaimer of Responsibility

Known Click Technologies Private Limited shall bear no responsibility whatsoever for any actions taken by users using the Software, or for any damage, loss, harm, or consequence — whether direct, indirect, incidental, financial, legal, reputational, or otherwise — arising from or related to the use of the Software.

Without limiting the generality of the foregoing, we are not responsible for:

  • Any messages, campaigns, media, or content sent by you or on your behalf using the Software.
  • Any violation of third-party rights, including intellectual property, privacy, or publicity rights, caused by your use of the Software.
  • Any WhatsApp account bans, restrictions, or suspensions resulting from your use of the Software.
  • Any legal proceedings, regulatory actions, fines, penalties, or government inquiries arising from your use of the Software.
  • Any loss of business, revenue, profits, customers, contracts, goodwill, or anticipated savings.
  • Any damage to your devices, systems, data, or third-party systems caused by or related to the Software.
  • Any harm caused to recipients of messages sent through the Software.
  • Any consequences arising from automated messaging, bulk messaging, scheduled sends, or flow-based automations configured by you.

The Software is a tool. You are the operator. All responsibility for how the tool is used rests entirely with you.

8. License

Upon purchase, we grant you a non-exclusive, non-transferable license to use ReplyWolf on the number of devices permitted by your license plan. You may not resell, redistribute, sublicense, reverse-engineer, decompile, or modify the Software.

9. Modification and Discontinuation of Software

We reserve the right to modify, update, suspend, or permanently discontinue the Software (or any part or feature thereof) at any time, with or without notice, and without liability to you. This includes changes to functionality, features, system requirements, or supported platforms. We are under no obligation to maintain, support, or update the Software.

10. Data and Privacy

ReplyWolf is a desktop application that runs locally on your computer. Your contacts, messages, and campaign data are stored on your device and are not transmitted to our servers. We do not have access to your messaging data. Please refer to our Privacy Policy for full details on what data we collect (license validation, account information) and how we handle it.

11. Data Loss and Backups

You are solely responsible for backing up your data. All contacts, messages, campaigns, flows, and other data created or stored by the Software reside locally on your device. We do not provide cloud backup, data recovery, or synchronisation services. We shall not be liable for any loss, corruption, or destruction of your data, whether caused by software errors, hardware failure, user error, operating system updates, or any other reason.

12. Third-Party Services and API Keys

ReplyWolf integrates with third-party services such as WhatsApp (via QR code pairing and Cloud API) and AI providers (OpenAI, Anthropic, Google, DeepSeek). Your use of these services is governed by their respective terms of service. You are responsible for:

  • Providing your own API keys where required.
  • Any costs incurred from third-party API usage.
  • Compliance with the terms of service of those third-party providers.

13. Service Availability

The Software requires periodic communication with our license server for license validation. We do not guarantee uninterrupted or error-free availability of the license server or any online component of the Software. While the Software includes an offline grace period, we make no guarantees regarding the duration, availability, or reliability of offline functionality. We shall not be liable for any loss or damage arising from server downtime, maintenance, or unavailability.

14. Disclaimer of Warranties

The Software is provided "as is" and "as available" without warranties of any kind, express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, non-infringement, accuracy, or reliability. We do not guarantee that the Software will be error-free, uninterrupted, secure, or compatible with all third-party services at all times. WhatsApp and other platforms may change their APIs, policies, or terms at any time, which may affect the functionality of the Software.

15. Limitation of Liability

To the maximum extent permitted by law, Known Click Technologies Private Limited, its officers, directors, employees, agents, and affiliates shall not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages arising from or related to your use of (or inability to use) the Software. This includes but is not limited to loss of profits, data, business, reputation, goodwill, or WhatsApp account access, even if we have been advised of the possibility of such damages.

Our total cumulative liability to you for all claims arising from or related to these Terms or the Software shall not exceed the amount you actually paid to us for the Software in the twelve (12) months immediately preceding the claim.

16. Indemnification

You agree to indemnify, defend, and hold harmless Known Click Technologies Private Limited, its officers, directors, employees, agents, and affiliates from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising from or related to:

  • Your use or misuse of the Software.
  • Your violation of these Terms.
  • Your violation of any applicable law, regulation, or third-party rights.
  • Any content, messages, or media you send or distribute using the Software.
  • Any claim that your content or actions infringed or violated the intellectual property, privacy, publicity, or other rights of any third party.
  • Any dispute between you and a recipient of your messages or any other third party.

17. No Refund Policy

All sales are final. No refunds will be provided under any circumstances. By purchasing a license or starting a free trial, you acknowledge and agree that all payments made to Known Click Technologies Private Limited for ReplyWolf are non-refundable.

If you start a free trial, you may cancel your trial only after 2 days of starting it, from your account dashboard. You are solely responsible for cancelling your trial before it converts to a paid subscription. Once the trial converts to a paid plan and payment is charged, no refund will be issued.

Please see our Refund Policy page for complete details.

18. Termination

We may terminate or suspend your license at any time if you breach these terms. Upon termination for cause (such as spamming or illegal use), you are not entitled to a refund.

19. Force Majeure

We shall not be liable for any failure or delay in performing our obligations under these Terms where such failure or delay results from circumstances beyond our reasonable control, including but not limited to natural disasters, acts of God, war, terrorism, riots, government actions, sanctions, embargoes, pandemics, epidemics, labour disputes, power failures, internet or telecommunications failures, cyberattacks, third-party service outages (including WhatsApp, Meta, or cloud infrastructure providers), or changes in applicable law or regulation.

20. Changes to Terms

We may update these Terms from time to time. Continued use of the Software after changes are posted constitutes acceptance of the revised terms. We will notify registered users of material changes via email.

21. Governing Law

These Terms shall be governed by and construed in accordance with the laws of India. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts in Bengaluru, Karnataka, India.

22. Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such invalidity shall not affect the remaining provisions, which shall continue in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable while preserving its original intent.

23. Waiver

No failure or delay by Known Click Technologies Private Limited in exercising any right, power, or remedy under these Terms shall operate as a waiver thereof. A single or partial exercise of any right shall not preclude any further exercise of that right or any other right. No waiver shall be effective unless made in writing and signed by an authorised representative of the Company.

24. Assignment

You may not assign, transfer, or sublicense any of your rights or obligations under these Terms without our prior written consent. We may assign our rights and obligations under these Terms to any third party without your consent, including in connection with a merger, acquisition, corporate restructuring, or sale of assets.

25. Entire Agreement

These Terms, together with our Privacy Policy and Refund Policy, constitute the entire agreement between you and Known Click Technologies Private Limited with respect to the Software and supersede all prior or contemporaneous agreements, representations, warranties, and understandings, whether written or oral.

26. Contact

For questions about these Terms, contact us at:

Known Click Technologies Private Limited
Email: legal@replywolf.com
Website: replywolf.com/contact